Your questions, answered straight.
Which countries do you work in?
The Americas, Europe, and anywhere else you need me. 100% remote, during your business hours, in your language: English or Spanish.
How much does it cost?
Per-device pricing, adapted to your market — month-to-month, no lock-in, first month free. Give me 10 minutes and I'll send you a quote.
What about my data privacy?
Your files, emails and business data never leave your machines. Only technical health metrics travel, encrypted, and they are stored on my own server. I use artificial intelligence to analyze Windows errors.
How will I know if something goes wrong?
I reach out to you — not the other way around. I detect it, I call you, I fix it. And every month you get a clear report on the health of your systems.
Do I have to do anything?
Nothing. After the initial call I install it remotely myself, once per machine, and from then on it works on its own. You keep using your computer as always.
What kind of businesses is this for?
SMBs that can't afford to stop: insurance, travel, accounting and law firms, real estate and more. If one day without systems costs you money, this is for you.
How fast do you respond?
I normally reply within minutes during your agreed support window — you talk directly to the person who fixes it, no help desk, no ticket queue. And monitoring checks your machines every 3 hours, every day, so problems are usually caught before you even notice.
What happens if you're unavailable?
Everything I set up is documented, and all admin accounts stay in your name, not mine. You're never locked in. Monitoring keeps running even when I'm offline, and I announce planned absences in advance.
What if the problem is physical — a disk, RAM, a power supply?
I diagnose it remotely and tell you exactly what to buy, compatible with your setup — I can even find the best prices in your city. For the swap, I guide any local technician step by step. Most problems, though, get solved without ever touching a screw.
Does monitoring open doors into my network?
No. Each machine talks only to my server, through a single encrypted outbound channel with Zero Trust architecture (WireGuard, 256-bit encryption). No machine can reach another client's machines, and nothing is exposed to the internet. You're adding a guardian, not a doorway. And when I connect to fix something, I use TeamViewer: you see it on your screen and can end the session with one click.
How do I know when you're connected to my computer?
You see it on your screen: while I'm connected, TeamViewer shows an orange frame around the whole screen and a notice to end the session. If you don't recognize the connection, you end it with one click. It works the same with the unattended access I use for after-hours maintenance: you can always end the session or remove the access.
Do you install unlicensed software or activators?
No. I work only with original, licensed software: I don't install, activate or support unlicensed programs, cracks or activators, because they are one of the main ways malware gets in and they put the security of your machines and your data at risk. If you need a cheaper option, I'll advise you on free or low-cost alternatives (Office on the web, LibreOffice, Google Workspace) or help you choose the right license for your case, and I'll take care of the installation.
Will it slow down my machine?
No. It runs quietly in the background — you won't even notice it's there.
Do you use artificial intelligence?
Pulse Engine, the system I use for monitoring, was developed entirely by me: the architecture, the design and the code are my own decisions. I write it with today's tools — code editor, version control and artificial intelligence. But what to measure, and when to worry, comes from 25 years fixing computers, not from a model. AI helps me turn Windows logs into clear diagnoses in seconds, but the decision to act is always mine, personally. Alerts fire on technical thresholds I define myself, and critical ones reach me by push notification. No automated decision is ever taken about your business.