I am Pablo M. Rondina. For 25 years, I have kept business IT systems running smoothly and without interruption — from insurance brokers, travel agencies, accountants, and law firms in Buenos Aires, to an engineering firm in New Zealand and an expedition vessel in Antarctica.
My first remote support session was in 2003: helping a friend in Puerto Rico via NetMeeting and a dial-up modem. Remote work wasn't a trend back then; it was a technical feat. I have spent over two decades perfecting it.
All this experience led me to create PC Aid Pulse: my IT support and proactive monitoring service. It goes far beyond just connecting to your computer when something fails. It is a combination of 24/7 proactive monitoring and immediate remote assistance. It's a complete package where I prevent, detect, and resolve issues. No help desks, no ticket queues, no middlemen. When something really matters, you speak directly with the expert who knows your system inside out.
PC Aid Pulse: IT support and proactive monitoring, in one service.
1997 – 2000
A technology company with friends: building and supporting computers. Where the hands-on hardware knowledge comes from.
2001
My first client of my own: COPROA, an insurance cooperative. Many doors open from there — and still a client today.
2003
First remote support session: a friend in Puerto Rico, over NetMeeting and a dial-up modem.
2011
Supporting clients in Argentina remotely, from the UK — the first time distance stopped mattering.
2012
Where the ongoing support starts: monthly plans instead of one-off fixes.
2015
TeamViewer becomes the backbone of instant remote support.
2018
Fully remote, all-English support for a firm in New Zealand.
2019
First private clients in the United States.
2020
Full remote support through the COVID pandemic — when everyone needed it at once.
2022
The Ushuaia: Antarctic expedition IT, connected via Starlink.
2026
PC Aid Pulse: equipment monitoring, built from scratch.