I'm Pablo M. Rondina. I've been keeping businesses' IT running for 25 years, without interruption — from insurance brokers, travel agencies, accountants and law firms in Buenos Aires to an engineering firm in New Zealand and an expedition vessel in Antarctica.
My first remote support session was in 2003: a friend in Puerto Rico, over NetMeeting and a dial-up modem. Remote work wasn't a trend back then — it was a technical feat. I've had two decades to get good at it.
Today my own software — PC Aid Pulse — monitors my clients' machines 24/7 with private AI, and I personally handle what it finds. No call centers, no ticket queues, no outsourcing. When something matters, you talk to the person who built the system.
Pulse is our own software — designed and built from scratch.
1997 – 2000
A technology company with friends, building computers. Where the hands-on knowledge comes from.
2001
The company closes and the insurance cooperative calls me. Zero clients, one open door — and it's still open today.
2003
First remote support session: a friend in Puerto Rico, over NetMeeting and a dial-up modem.
2011
Supporting clients remotely from the UK — the first time distance stopped mattering.
2012
Reorganisation: monthly support plans instead of one-off fixes.
2015
TeamViewer becomes the backbone of instant remote support.
2018
Fully remote, all-English support for a firm in New Zealand.
2019
First private clients in the United States.
2020
Full remote support through the COVID pandemic — when everyone needed it at once.
2022
The Ushuaia: Antarctic expedition IT, connected via Starlink.
2026
PC Aid Pulse: proactive monitoring with private AI, built from scratch.
