Who's behind

Behind PC Aid is one person — and that's the point.

I'm Pablo M. Rondina. For 25 years, I've kept small business IT running — from insurance brokers, travel agencies, accountants, and law firms in Buenos Aires, to an engineering firm in New Zealand and an expedition vessel in Antarctica.

See my profile and track record on LinkedIn →

My first remote support session was in 2003: helping a friend in Puerto Rico via NetMeeting and a dial-up modem. Remote work wasn't a trend back then; it was a technical feat. I have spent over two decades perfecting it.

All this experience led me to build my IT support and proactive monitoring service. It goes far beyond just connecting to your computer when something fails: my own system, Pulse Engine, checks the health of your machines every 3 hours, and I step in with fast remote assistance. It's a complete package where I prevent, detect, and resolve issues. No help desks, no ticket queues, no middlemen. When something really matters, you speak directly with the expert who knows your system inside out.

And being one person doesn't mean you depend on me: everything I set up is documented, and the admin accounts stay in your name.

PC Aid: IT support and proactive monitoring, in one service.

The short version

1997 – 2000
A technology company with friends: building and supporting computers. Where the hands-on hardware knowledge comes from.
2001
My first client of my own: COPROA, an insurance cooperative. It opened many doors — and it's still a client today.
2003
First remote support session: a friend in Puerto Rico, over NetMeeting and a dial-up modem.
2011
Supporting clients in Argentina remotely, from the UK — the first time distance stopped mattering.
2012
Where the ongoing support starts: monthly plans instead of one-off fixes.
2015
TeamViewer becomes the backbone of instant remote support.
2018
Fully remote, all-English support for a firm in New Zealand.
2019
First private clients in the United States.
2020
Full remote support through the COVID pandemic — when everyone needed it at once.
2022
The Ushuaia: Antarctic expedition IT, connected via Starlink.
2026
Pulse Engine: my own monitoring system, built from scratch.

I invoice legally in Argentina, under my own name and CUIT 20-22452249-6 — the tax ID issued by ARCA, the Argentine tax authority.

Let's talk — before it breaks →