Fixing IT Issues Before
They Stop Your Business — Anywhere.

I keep IT running in Antarctica. I can do the same for you.

PC Aid Pulse is IT support and proactive monitoring in one service. Backed by 25 years of keeping SMBs on their feet. — Pablo M. Rondina, Founder & IT Lead
Let's talk — before it breaks → See Pulse in action →
Proof of reliability

Business continuity, proven in the harshest place on Earth.

I manage the equipment aboard the M/V Ushuaia, an Antarctic expedition vessel connected via Starlink, in one of the most extreme and remote environments on Earth. No server room. No backup technician on-site. Just remote expertise and preparation.

That's what "business continuity" means to me. Not a PowerPoint slide.

+78
Devices under support
+36
Devices monitored with Pulse
🛰
Starlink & Inmarsat operations in extreme environments
GMT-3
I do maintenance while your office sleeps. No night surcharge.
25+
Years keeping SMBs running
Who trusts me

Clients who have stayed with me for over 20 years.

I support clients in Argentina, LatAm, the US, the UK and New Zealand.

How much does one day of downtime cost your business?

Most SMBs discover their IT problems when it's already too late — the disk has failed, the backup never ran, the invoicing PC won't start. I see the symptoms long before you do, and fix them without costing you a working day.

PC Aid Pulse — IT support and proactive monitoring

Sooner or later, your machines ask for help.
Pulse listens.
Each device sends its metrics only to my server. They never see each other.

It measures machines, not people. Pulse only collects health metrics: temperature, memory, disk and system errors. It does not see your files, your screens, or what anyone types. It is like the dashboard of your car: it warns you before the engine burns out.

Everything is stored on my own server, managed by me: I know what is kept, where and for how long. That is what GDPR requires you to answer — and what nobody outsourcing to someone else's cloud can.

Critical alerts reach me instantly by push, and I review the dashboard every day. I warn you when something is building up, to prevent serious failures in your IT systems.

And it goes beyond monitoring: if you need RAM, a replacement disk or new equipment, I tell you exactly what to buy, compatible with your setup, and I find the best local prices for you.

Tailscale with a Zero Trust architecture: one rule allows what's needed, everything else is blocked. The connection goes one way only — nobody can get into your PC through it. Not even me.

I install TeamViewer and access works however you prefer: automatic or manual. On automatic I work at night without interrupting anyone; on manual, you grant access only when needed. Monitoring stays the same either way.

25 years with SMBs turned into rules: what to watch, and when to worry. Written in industry-standard scripting languages — nothing exotic, nothing that can't be audited.

pulse.pcaid.help
PC Aid Pulse dashboard — triage view showing monitored devices and automatically detected warnings
See the demo →
First month free
Simple, per-device pricing

One monthly rate per device — the more devices you cover, the better the rate. From a single PC to your whole office.

Everything included
  • Support and monitoring in one service
  • No surcharge for incidents outside office hours
  • Alerts at the first symptoms of failure
  • Monthly PDF report on your systems
  • Advice on buying equipment and parts
  • Month to month, no lock-in
Get pricing →

Prefer email? pablo@pcaid.help

* Pricing tailored to your market. Quote in USD, EUR, or local currency.

→ Start with a free month — no commitment.

What else I do

Beyond Pulse: everything your IT needs.

🔒

Zero Trust Security

Mesh VPN deployment (Tailscale / WireGuard) for distributed teams. Secure remote access without exposing your infrastructure to the internet.

🌐

Remote Support

Instant response via TeamViewer Premium. Windows, Mac, Linux, Android. From workstation issues to server emergencies — I'm there remotely.

☁️

Google Workspace

Migration, configuration, and ongoing management. Email, Drive, Calendar, Meet — fully set up and secured for your team.

💼

Fractional IT Lead

Strategic IT guidance without a full-time hire. I align your technology with your business goals and anticipate problems before they impact you.

FAQ

Your questions, answered straight.

Which countries do you work in?

The Americas, Europe, and anywhere else you need me. 100% remote, during your business hours, in your language: English or Spanish.

How much does it cost?

Per-device pricing, adapted to your market — month-to-month, no lock-in, first month free. Give me 10 minutes and I'll send you a quote.

What about my data privacy?

Your files, emails and business data never leave your machines. Only technical health metrics travel — encrypted — to my own private server. No cloud providers, no third parties.

How will I know if something goes wrong?

I reach out to you — not the other way around. I detect it, I call you, I fix it. And every month you get a clear report on the health of your systems.

Do I have to do anything?

Nothing. After the initial call I install it remotely myself, once per machine, and from then on it works on its own. You keep using your computer as always.

See all questions →
Get in touch

Give me 10 minutes and I will show you how it works.

WhatsApp LinkedIn

Email for details — WhatsApp for anything urgent.

Buenos Aires, Argentina · GMT-3 · Monday to Friday — weekends and out-of-hours by arrangement
Available for international clients across the Americas, Europe and Oceania